Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at [arcepetsupplies@gmail.com]. Please do not send any items back before contacting us and receiving return instructions.

If your return is approved, we’ll provide you with instructions on where and how to return your item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please include photos of the product and packaging when contacting us so we can review the issue and help make it right.

Non-Returnable Items

Certain items cannot be returned, including personalized or custom-made products, gift cards, and items that have been used, damaged, or are not in their original condition.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different product or variation, you may return the original item if it qualifies under this policy and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.